Refund Policy

Dear EmbroFreak Team,

I recently came across your website and am interested in placing an order. Before proceeding, I’d like to understand your return and refund policy in detail.

Could you please clarify the following:

• What is the return window (number of 3 days after delivery)

• Are there any conditions for returns (e.g., unused, tags intact, original packaging)

• Do you offer full refunds, store credit, or exchanges

• Are there any exceptions (e.g., sale items, custom embroidery)

• Could you share the link to your return/exchange form

Your help is much appreciated!